Privacy Policy

Last Updated: December 6, 2025

ARM ("we," "us," or "our") is committed to protecting the privacy of our customers, vendors, technicians, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our platforms including Keynote, Fieldnote, and Jobnote.

Information We Collect

We may collect the following types of information:

Information You Provide

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, location details)
• Account credentials for our platforms
• Work order details and service request information
• Communications you send to us

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, timestamps)
• Location data when using our mobile applications (with your permission)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our facilities management services
• Process and manage work orders and service requests
• Communicate with you about service updates, appointments, and work order status
• Send administrative notifications and important updates
• Improve our services and develop new features
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With vendors and contractors who perform services on our behalf, such as hosting, data analysis, customer service, and communication delivery
• Business Partners: With our retail clients and partners as necessary to fulfill work orders and service requests
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of ARM, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Opting out of marketing communications
• Withdrawing consent for data processing
• Requesting a copy of your data

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.