Question 1

What is ARM?

Accepted Answer

ARM is a data-driven, full-service repair and preventative maintenance partner for retail facilities. We serve over 20,000 locations nationwide, using proprietary technology to shift facilities from reactive to predictive maintenance, reducing occupancy costs by up to 80%.

Question 2

What makes ARM different from other maintenance companies?

Accepted Answer

ARM is self-performing with W-2 employees (not subcontractors), uses proprietary data analytics for predictive maintenance, and maintains a single point of contact for all trades. Our approach reduces reactive work by up to 80%, and we're certified on major service platforms including ServiceChannel and Corrigo.

Question 3

What is preventative maintenance?

Accepted Answer

Preventative maintenance is a proactive approach to facility care that schedules regular inspections and upkeep to prevent equipment failures before they occur. This reduces emergency repairs, extends equipment life, and significantly lowers overall maintenance costs compared to reactive-only approaches.

Question 4

How does ARM reduce maintenance costs?

Accepted Answer

ARM uses proprietary data analytics to shift facilities from reactive to predictive maintenance. By identifying and addressing issues before they become emergencies, we reduce reactive work by up to 80%. This prevents costly emergency repairs, reduces downtime, and extends the life of facility equipment and systems.

Question 5

What trades does ARM cover?

Accepted Answer

ARM provides multi-trade services including HVAC, electrical, plumbing, general repairs, painting, flooring, carpentry, doors and hardware, parking lot maintenance, and more—all through a single point of contact. This eliminates the need to coordinate multiple vendors.

Question 6

What areas does ARM serve?

Accepted Answer

ARM provides nationwide coverage across more than 20 states, serving over 20,000 retail locations throughout the United States. Our coverage includes Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Nevada, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

Question 7

What industries does ARM work with?

Accepted Answer

ARM specializes in retail facilities maintenance, serving major brands including T-Mobile, Walgreens, PetSmart, Victoria's Secret, Dollar Tree, Bath & Body Works, and many others. We work with specialty retail, quick-service restaurants, pharmacies, convenience stores, and big-box retailers.

Question 8

How do I get started with ARM?

Accepted Answer

Contact us at 888-276-8393 or 616-844-1108 to discuss your facilities maintenance needs. We'll conduct a facility assessment using our visual and data survey process, then develop a customized maintenance program tailored to your specific requirements and locations.

Question 9

What service platforms does ARM integrate with?

Accepted Answer

ARM is certified on major service platforms including ServiceChannel, Corrigo, and other facility management systems. This allows seamless integration with your existing workflows and provides visibility into work order status, costs, and facility health metrics.

Question 10

Does ARM hire locally in service areas?

Accepted Answer

Yes, ARM employs W-2 technicians throughout our service areas. We offer competitive benefits including health, dental, vision insurance, and 401(k) retirement plans. Visit our careers page to see current openings in your area.

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